Windows Automatic Update is Causing Problems for a few users with the Desktop App

If you’ve recently had an automatic update to your Windows operating system and the Desktop App is no longer working the problem is most likely related your Java cache, which needs to be cleared.  The problem can be resolved in about 2 minutes by following these instructions from our FAQ.

If you have any problems with the instructions please let us know and we can walk you through the fix.   There are a variety of ways to reach us – all available here.

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