UPDATE 9:57 PM Eastern: the Network Operations Center has resolved the problem. All functionality for all users and all servers should now be returned to normal. Thank you for your patience. Be assured we will be reviewing the technical details behind the issue and how our networking partner can avoid it in the future. IF YOU ARE STILL EXPERIENCING ANY ISSUE CONTACT [email protected]


UPDATE 5:38 PM Eastern: The Network Operations Center informed us that they will be taking some networking equipment offline at approximately 9:00 PM Eastern for approximately 10 minutes. They hope to resolve the issue.

Update 6:30 PM Eastern – The Desktop App has been re-routed as well and will work as soon as the DNS changes work through the Internet.   We’re working on re-routing Webfolders traffic now.

Update 7:00 PM Eastern – the webfolders servers and sdk batch transfers have now been rerouted as well and will work as soon as the DNS changes work through the Internet. That means if your DNS is up to date all services should work.

There’s a network connection problem for some users on some parts of the internet. For most it’s just fine. It’s not our servers and it’s not your local internet connection.

We  engineered a temporary solution that “reroutes” internet traffic for our web browser clients (both old and new versions).  This change went into effect around 4:30 ET today.  

That means you can log in at https://www.mydocsonline.com/SecureLogin.html

Those users located on the parts of the internet experiencing the problem will still not be able to use webfolders and automated sdk uploads. 

You may benefit from emptying your browser’s history (cache).

This workaround required a global dns change and those changes may not have reached your computer yet (but they eventually will).

We hope this will allow those customers experiencing problems to be able to upload and download files while the network problem is addressed.

Please let us know if you experience any problems trying to access your account through the website.

We’ll update you when we have a resolution. Sorry for the inconvenience and thank you for your patience.

My Docs Online Support


The recent internet security vulnerability known as “Heartbleed” did not, and does not, involve My Docs Online.  Many secure sites on the internet are recommending users change their passwords, even after those sites have ‘patched’ the vulnerability.

There is no need to do that at My Docs Online. We don’t use, and never have used, the versions of OpenSSL involved.

Haven’t heard of Heartbleed? Other sites you use may be compromised. You can learn more here.


We’ve improved our zip processing for files you deliver via “Share” using the Desktop App or the web interface (the new web client, not the “classic” version).

Now we start the zip processing for all the files you Share right after you do the Share, and almost always have it ready on the file delivery page by the time the recipient sees it.

There’s a new link right on the page to immediately download all as a zip:

It’s only for Shares of more than one file, and is limited to a total size of all files under 2 GB (over that and the browser will have trouble anyway).

The zip processing for users logged into an actual account remains unchanged, but those users have the option of downloading via the Desktop App.