If you’ve recently had an automatic update to your Windows operating system and the Desktop App is no longer working the problem is most likely related your Java cache, which needs to be cleared.  The problem can be resolved in about 2 minutes by following these instructions from our FAQ.

If you have any problems with the instructions please let us know and we can walk you through the fix.   There are a variety of ways to reach us – all available here.

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The following question came in through our online support chat earlier this week:

Question – “I am wondering if your system has the capability to create a general link that can be supplied to any individual so that they are able to upload files to a my account.”

 MDO Support Answer – ” Yes, it’s called customer upload”

Question – “So, I don’t have to invite specific people like the DropBox system?”

MDO Support Answer – No.

The My Docs Online “Customer Upload” link can be posted on your website or emailed directly to your customer allowing them to securely and easily upload files into your account without the need for a login ID or password.  They have no access to your account other than this ability to upload files.

If your business has the need for customers to upload large files directly into  your account and don’t want to provide them with an additional login ID and password check out customer upload.

You can learn more, including where to find your account specific customer upload link, by checking out the video below.

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