If you’ve recently had an automatic update to your Windows operating system and the Desktop App is no longer working the problem is most likely related your Java cache, which needs to be cleared. The problem can be resolved in about 2 minutes by following these instructions from our FAQ.
If you have any problems with the instructions please let us know and we can walk you through the fix. There are a variety of ways to reach us – all available here.
An update this week to the My Docs Online Desktop App allows Administrators to pick and choose what actions group members can use. For instance, if you want all file accesses to be via “Lock & Open” you can “turn off” View, Download, etc. You can set overall rules for the entire group and then make exceptions for specific users.
These controls are in addition to the standard permissions, which control overall access to files in a folder.
Also new in this release is control over the length of Locks for Lock & Open processing, which can now be set to 24 hours, 7 days (the default) or “Until Unlocked”. Using the “Until Unlocked” option essentially turns the Lock & Open feature into a “Check-Out/Check-In” operation giving long-term control of a file or document to a particular user. Of course the administrator always has the option of overriding a lengthy Lock by using “Foce Unlock”.
As always, the update to the Desktop App is automatic the next time you open the application. For additional details clock “Help…Help Topics” in the Desktop App, or follow the detailed instructions on the Account Settings screens.
The following question came in through our online support chat earlier this week:
Question – “I am wondering if your system has the capability to create a general link that can be supplied to any individual so that they are able to upload files to a my account.”
MDO Support Answer – ” Yes, it’s called customer upload”
Question – “So, I don’t have to invite specific people like the DropBox system?”
MDO Support Answer – No.
The My Docs Online “Customer Upload” link can be posted on your website or emailed directly to your customer allowing them to securely and easily upload files into your account without the need for a login ID or password. They have no access to your account other than this ability to upload files.
If your business has the need for customers to upload large files directly into your account and don’t want to provide them with an additional login ID and password check out customer upload.
You can learn more, including where to find your account specific customer upload link, by checking out the video below.